Frequently Asked Questions

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Where will I meet my driver?

Are the prices shown per person or per vehicle?

What is included in the rate?

What is a private transfer?

Where can I see your reviews and feedback from other clients?

Can my driver speak English?

What form of payments do you accept?

What if my flight or train is delayed?

How do I make a booking?

How do I make changes to my booking?

How do I add extra stops to booking?

I don’t see driver at requested meeting point?

When can I get picked up?

Is smoking allowed in the car?

I am coming with a pet, is that a problem?

Can I bring a baby stroller on my transfer?

Are child seats available to book and from what age?

Can you transport bike, wheelchair or musical instrument?

What is your cancellation policy?